Frequently Asked Questions
Everything you need to know about shopping with Croyez.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific measurements for the perfect fit.
What payment methods do you accept?
Croyez accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Can I modify or cancel my order?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
At Croyez, we prioritize quality and ethics. We use a mix of organic cotton and recycled fabrics across our collections to minimize our environmental footprint.