Returns & Exchanges
At Croyez, we strive for excellence in every garment, but if you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery. All items must be in their original condition, unworn and with all tags attached, to ensure a smooth processing of your request.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include the printed return form or QR code provided during the digital initiation.
Ship the Items
Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing